Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping policy carefully before placing an order.

Processing Time

  • All items are handmade resin artworks and require processing time before shipping.

  • Processing time is typically [X–X business days], depending on the item and order volume.

  • Custom or made-to-order pieces may require additional time. Estimated timelines will be communicated where applicable.

Shipping Rates & Methods

  • Shipping rates are calculated at checkout based on your location and selected shipping method.

  • We ship using trusted carriers to ensure safe delivery.

Domestic Shipping

  • Estimated delivery time after shipment: [X–X business days].

  • Delivery times are estimates and may vary due to carrier delays, weather, or holidays.

International Shipping

  • International delivery times vary by destination and may take [X–X weeks].

  • Buyers are responsible for any customs duties, taxes, or import fees required by their country.

  • We are not responsible for delays caused by customs processing.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow up to 24 hours for tracking updates to appear.

Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • Returned packages due to incorrect addresses may incur additional shipping fees.

Lost, Stolen, or Delayed Packages

  • We are not responsible for lost or stolen packages once marked as delivered by the carrier.

  • If your package appears lost in transit, please contact us and we will assist in filing a claim with the carrier when possible.

Damaged During Shipping

  • If your order arrives damaged, please contact us within 48 hours of delivery with clear photos/videos of the item and packaging.

  • Damage claims reported after 48 hours may not be eligible for resolution.

Contact Information

If you have questions about shipping, please contact us with your order number.

By placing an order, you agree to this Shipping Policy.